ZICTA kicks out Zedmobile from Zambia’s telecom market over regulatory non-compliance

Beeline was awarded the licences in February 2021, becoming Zambia’s fourth mobile network operator, and launched its Zedmobile brand in 2024.

Muya said ZICTA would also withdraw the numbering blocks and radio frequency spectrum assigned to Beeline following the licence cancellation.

The regulator said it would work to protect affected customers, including facilitating refunds for unused airtime, bundles and other outstanding financial liabilities.

“This will include facilitating refunds for unused airtime, bundles, or any other financial liabilities,” Muya said.

He said ZICTA would work with other regulators, including the Bank of Zambia, to ensure that consumer obligations were properly addressed.

ZICTA said consumer complaint channels would remain available for a period to be communicated to the public.

The authority said the cancellation of the licences did not extinguish any outstanding statutory or regulatory fees owed by Beeline and that it would pursue the obligations through appropriate legal and administrative measures.

The cancellation removes Beeline from Zambia’s mobile telecommunications market after five years as the country’s fourth licensed mobile network operator.

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